Complimentary ground shipping within 1 to 7 business days
In-store collection available within 1 to 7 business days
Next-day and Express delivery options also available
Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
See the delivery FAQs for details on shipping methods, costs and delivery times
RETURNS AND EXCHANGES
Easy and complimentary, within 14 days
See conditions and procedure in our return FAQs
We know selecting the right product can be difficult. We want you to have the peace-of-mind that if you don't like the product when you get it, in a worst case scenario, you may return it to pick something else out.
90 Day Return Policy
All returns are disposed of, we are not able to issue any refunds to your credit card. Please see details below. You must return the item in its original packaging. We cannot accept Panties, Lingerie or worn items, no exceptions (Please Choose Sizes Carefully).
We will guarantee the item against defects for 90 days after the original purchase date. If the item is defective, simply mail the item with its original packaging back to us. Upon our receipt of the merchandise, we will send a replacement to you. Please remember, to issue a replacement item, the defective merchandise must be in its original packaging with your original invoice. DVD's and books are non-exchangeable, however they have a 30 day guarantee against defects. We not provide protection for items that have not been properly maintained. If we do not have the same item in-stock, we reserve the right to ship you a similar item of the same value.
Returns for Clothing (Lingerie, Hosiery, etc.)
ITEM/S MAY BE RETURNED WITHIN 15 DAYS OF DELIVERY FOR EXCHANGE. DUE TO HEALTH REGULATIONS WE WILL ONLY ACCEPT RETURNS THAT HAVE NOT BEEN WORN AND ARE IN ORIGINAL UNOPENED PACKAGING WITH TAGS ATTACHED. YOU MAY RETURN THE ITEM/S & SELECT A NEW ITEM/S FOR EXCHANGE. STORE CREDIT/S OR REFUNDS WILL NOT BE ISSUED FOR ANY DIFFERENCES. A $6.95 SHIPPING/PROCESSING CHARGE WILL APPLIED TO ALL EXCHANGES.
PROCESSING FOR RETURNING/EXCHANGING MERCHANDISE:
1. Make sure your return is covered under our guarantee/return policy.
2. Complete the required form. Click here to print the form.
3. Put your item back in the original packaging.
4 .Pack your return with the required return form and mail your item with tracking to:
Please allow 2 to 3 weeks processing time
You must follow the above steps when making a return. Returns missing the required form or loose items (out of the box and not in a clear plastic bag) will not be processed and immediately disposed of.
If you have any questions, please contact customer support: firstname.lastname@example.org
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