We know selecting the right product can be
difficult. We want you to have the peace-of-mind that if you don't like the
product when you get it, in a worst case scenario, you may return it to pick
something else out.
90 Day Return Policy
We are legally required to dispose of all
returns due to the nature of the products.Thus WE ARE NOT ABLE TO ISSUE ANY
REFUNDS TO YOUR CREDIT CARD. Please see details below. You must return the
item in its original packaging. We cannot accept Panties, Lingerie or worn
items, no exceptions, so please choose sizes
carefully.If you have any questions,
please call our customer service number 855-339-6327.
We guarantee moststems (except DVDs and
books) against defects for 90 days after the original purchase date. If the
item is defective, simply mail the item with its original packaging back to us.
Upon our receipt of the merchandise, we will send a replacement to you. Please remember, to issue a replacement
item, the defective merchandise must be in its original packaging with your
original invoice. DVD's and books are notexchangeable; however they have a
30 day guarantee against defects. We do not provide protection for items that
have not been properly maintained. If we do not have the same item in-stock, we
reserve the right to ship you a similar item of the same value.
Returns for Clothing (Lingerie, Hosiery, etc.) ITEM/S MAY BE RETURNED WITHIN 15 DAYS OF
DELIVERY FOR EXCHANGE. DUE TO HEALTH REGULATIONS WE WILL ONLY ACCEPT RETURNS
THAT HAVE NOT BEEN WORN AND ARE IN ORIGINAL UNOPENED PACKAGING WITH TAGS
ATTACHED. YOU MAY RETURN THE ITEM/S & SELECT A NEW ITEM/S FOR EXCHANGE.
STORE CREDIT/S OR REFUNDS WILL NOT BE ISSUED FOR ANY DIFFERENCES. A $6.95
SHIPPING/PROCESSING CHARGE WILL APPLIED TO ALL EXCHANGES.
PROCESSING FOR RETURNING/EXCHANGING MERCHANDISE:
1. Make sure your return is covered under our guarantee/return policy.
2. Complete the required form. Click here to print the form.
3. Put your item back in the original packaging.
4 .Pack your return with the required return form and mail your item with
12403 Central Avenue Box 800
Chino CA 91701
Please allow 2 to 3 weeks processing time
You must follow the above steps when making a return. Returns missing the
required form or loose items (out of the box and not in a clear plastic bag)
will not be processed and will be immediately disposed of.